Get started

Legal

Terms of Service

Commercial, product-use, billing, data, and dispute terms for using Reshot.

Effective: May 10, 2026

Summary

Reshot is a documentation screenshot automation platform. You define capture scenarios, run the capture workflow, review visual changes, and publish approved visuals through stable URLs or exports. You own your Customer Content. We process payments through Paddle as merchant of record. These Terms also incorporate our Privacy Policy, Acceptable Use Policy, and, where applicable, our Data Processing Agreement.

This summary is for convenience only. The terms below are legally binding.

1. The agreement

These Terms of Service ("Terms") are between you and The Plain Works Co., Ltd. (주식회사 더플레인웍스), the Korean company that operates Reshot at reshot.dev ("Reshot," "we," "us," or "our"). "You" means the person or organization using Reshot. If you use Reshot on behalf of an organization, you represent that you have authority to bind that organization.

By creating an account, purchasing a subscription, using the Service, or clicking to accept these Terms, you agree to these Terms and the documents incorporated by reference:

If you do not agree, do not use the Service.

2. The Service

Reshot helps teams automate documentation screenshots and related visual assets. The Service may include:

  • the Reshot web application and dashboard;
  • the Reshot CLI and capture runtime;
  • APIs, webhooks, and access tokens;
  • screenshot capture, comparison, versioning, approval, and publishing workflows;
  • stable asset URLs for documentation embeds;
  • export tools, storage, and delivery infrastructure;
  • integrations with customer-selected developer, documentation, CI/CD, notification, or storage services; and
  • related documentation, support, and security materials.

Reshot is only as accurate as the capture scenarios, environment, browser state, application state, and approval workflow you configure. Reshot does not guarantee that it will detect every visual change, documentation issue, broken embed, design regression, or product inconsistency.

3. Accounts and workspaces

You need an account to use non-public parts of the Service. You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your credentials, API keys, CLI tokens, session cookies, and any other authentication materials.

You are responsible for all activity under your account and workspace, including activity by invited users and activity through API keys or CI/CD jobs. Notify us promptly at support@reshot.dev if you believe your account or token has been compromised.

You must be at least 18 years old to use the Service. You may not create accounts using a false identity, maintain multiple free accounts to avoid plan limits, or use the Service from a country or territory subject to comprehensive sanctions under applicable U.S., EU, UK, UN, or Korean sanctions laws.

4. Workspaces, roles, and collaborators

A workspace is the container for your projects, capture configurations, screenshots, approvals, published assets, access tokens, and users. Workspace owners or administrators control billing, access, roles, integrations, retention settings, publishing settings, and deletion.

If you access a workspace created by an organization, that organization is usually the customer of record. The workspace owner may view, export, restrict, or delete Customer Content in that workspace and may remove your access at any time.

Plan features may distinguish between creator, reviewer, administrator, or viewer roles. The pricing page or order form controls the specific seat limits and role rights available on each plan.

5. Plans, limits, and free tier

Plans, prices, included features, usage limits, storage limits, retention windows, seat limits, and support levels are described on the pricing page or in an order form. The pricing page and applicable order form are part of these Terms.

We may offer a free tier. Free tier accounts are subject to feature limits, usage limits, storage limits, and retention limits. We may change or discontinue the free tier, but we will not use a free-tier change to avoid obligations already owed for a paid subscription.

Paid plans may have hard limits or fair-use limits. We may rate-limit, reject, pause, or require an upgrade for usage that exceeds plan limits, degrades the Service, creates security risk, or is inconsistent with normal use of the plan.

6. Billing, Paddle, and taxes

Paid subscriptions are billed in advance on a monthly, annual, or order-form basis. Unless your order form says otherwise, subscriptions automatically renew until cancelled.

Paddle is our merchant of record. When you purchase a paid subscription, Paddle.com Market Limited or another Paddle entity acts as the merchant of record and handles checkout, payment processing, invoicing, indirect tax calculation and collection, chargebacks, and certain refund flows. Paddle’s buyer terms and privacy notice govern the payment transaction. These Terms govern your use of Reshot.

We receive transaction metadata from Paddle, such as plan, billing period, subscription status, tax jurisdiction, invoice identifiers, and limited payment metadata. We do not receive or store complete card numbers or bank account details.

You must keep billing information accurate and pay all amounts due. If payment fails or is overdue, we may suspend or downgrade access after reasonable notice unless immediate suspension is needed to prevent fraud, abuse, or legal risk.

We may change prices for future subscriptions. For existing paid subscriptions, we will give at least 30 days’ notice before a price increase affects your current renewal. If you do not agree to the new price, cancel before the change takes effect.

7. Refunds

Refunds are handled under the Refund Policy and, where applicable, through Paddle. Except as stated in that policy, an order form, or applicable law, subscription fees are non-refundable after the billing period begins.

If we materially reduce a core paid feature during your current paid term and do not provide a reasonable replacement, you may cancel the affected subscription and request a prorated refund for the unused portion of the current prepaid term.

8. Customer Content

"Customer Content" means anything you or your users submit to, generate through, store in, publish through, or configure in the Service, including capture configurations, screenshots, visual baselines, diffs, approval states, repository metadata, documentation references, project names, API inputs, webhook payloads, published assets, and related files or metadata.

You retain all rights to Customer Content. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, display, reproduce, back up, export, and otherwise use Customer Content only as necessary to provide, secure, support, and improve the Service for you, comply with law, and enforce these Terms.

This license ends when Customer Content is deleted from the Service, except for copies retained in backups, logs, legal holds, accounting records, or security records as described in the Privacy Policy and DPA.

You are responsible for Customer Content, including its legality, accuracy, confidentiality, and appropriateness. You represent that you have all rights and permissions needed to submit Customer Content to the Service and to allow us to process it under these Terms.

9. Screenshots and capture responsibility

Screenshots can contain personal data, credentials, confidential information, unreleased product plans, customer data, internal dashboards, or regulated information. You control what applications, pages, environments, states, and users are captured.

You are responsible for configuring capture scenarios safely. Before uploading or publishing screenshots, you should use test environments, mock data, redaction, fixture data, or other safeguards where appropriate. You must not intentionally submit sensitive personal data, secrets, access tokens, payment card data, protected health information, or special-category data unless you have lawful authority and appropriate safeguards.

The capture workflow may run locally, in your CI/CD environment, or in another environment you control. You are responsible for the security of that environment, the applications you capture, and any credentials or tokens used there.

10. Published assets and stable URLs

Reshot may allow you to publish approved screenshots or visual assets through stable URLs for use in documentation, websites, release notes, internal tools, or other destinations. Published assets may be accessible to anyone with the URL unless your plan or configuration restricts access.

You are responsible for deciding whether an asset should be published, whether it may be embedded externally, and whether it contains confidential or personal data. Removing or unpublishing an asset may not remove copies already cached, embedded, indexed, downloaded, or stored by third parties.

If someone reports that a published asset is illegal, infringing, privacy-invasive, or otherwise violates these Terms, we may restrict, remove, disable, or preserve the asset as described in the Content Reporting and Takedown Policy.

11. Third-party services and integrations

Reshot may integrate with services you choose, such as version-control systems, CI/CD platforms, documentation tools, notification destinations, webhooks, or storage destinations. Those third-party services are not part of the Service and are governed by their own terms and privacy notices.

When you authorize an integration, you instruct us to send, receive, store, or process the information needed for that integration. You are responsible for the third-party account, permissions, scopes, credentials, webhook URLs, and data you configure.

We are not responsible for third-party service downtime, API changes, security incidents, data loss, or changes that affect the integration, but we will make reasonable efforts to maintain integrations that are part of a paid plan.

12. Acceptable use

You must comply with the Acceptable Use Policy. In short, do not use Reshot to break the law, infringe rights, publish unlawful content, capture or expose sensitive data without authority, attack the Service, bypass limits, or misuse screenshots.

We may suspend or restrict the Service to prevent harm, legal risk, security risk, or material breach. Where practicable, we will give notice and a chance to cure before termination, but we may act immediately for urgent issues.

13. Our intellectual property

The Service, software, dashboard, hosted infrastructure, APIs, documentation, designs, templates, workflows, trade names, trademarks, and related technology are owned by us or our licensors. Except for the limited rights expressly granted in these Terms, you receive no rights in the Service or our intellectual property.

You may use Reshot documentation and public materials solely to use the Service and evaluate Reshot. You may not copy, modify, reverse engineer, decompile, scrape, frame, resell, or create derivative works from the Service except as these Terms or applicable law expressly allow.

Open-source components, if any, are governed by their applicable open-source licenses.

14. Feedback

If you provide suggestions, ideas, bug reports, feature requests, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or obligation to you. Feedback is not your Confidential Information unless we have separately agreed in writing.

15. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will protect Confidential Information using reasonable care, use it only to perform under these Terms, and disclose it only to personnel, contractors, advisors, subprocessors, or legal authorities who need to know it and are bound by appropriate obligations.

Confidential Information does not include information that is public without breach, already known without restriction, independently developed without use of the other party’s Confidential Information, or lawfully received from a third party without confidentiality restrictions.

If legally required to disclose Confidential Information, the receiving party will give advance notice where legally permitted and reasonably cooperate with efforts to limit disclosure.

16. Privacy and data processing

Our Privacy Policy explains how we collect and use personal data as a controller. Our DPA applies where we process Customer Personal Data on your behalf as a processor or subprocessor.

If there is a conflict about processing Customer Personal Data, the DPA controls over these Terms. If Standard Contractual Clauses incorporated into the DPA conflict with these Terms or the DPA, the Standard Contractual Clauses control for the matters they cover.

17. Security

We maintain technical and organizational measures designed to protect Customer Content and personal data as described in the Security Overview and DPA. No system is perfectly secure, and you are responsible for securing your accounts, environments, credentials, tokens, scenarios, and integrations.

Report suspected vulnerabilities to security@reshot.dev. Do not conduct testing that degrades the Service, accesses other customers’ data, or violates the Acceptable Use Policy.

18. Availability, beta features, and changes

We work to keep the Service available, but we do not guarantee uninterrupted availability or a specific uptime unless a separate written agreement says otherwise.

Features labeled beta, preview, early access, experimental, or similar are provided as-is, may change without notice, may be less reliable, and may be removed.

We may add, change, suspend, or discontinue features. If we materially reduce a core paid feature during your current paid term, Section 7 describes the available refund remedy.

19. Suspension and termination

You may cancel your subscription from the product or by contacting support@reshot.dev. Unless the Refund Policy or applicable law says otherwise, cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account or workspace if you materially breach these Terms, fail to pay, create security or legal risk, exceed plan limits in a harmful way, violate the Acceptable Use Policy, or if a court, regulator, platform provider, or law requires action.

Where the issue is curable and not urgent, we will generally provide notice and at least 14 days to cure. For urgent abuse, security incidents, illegal content, payment fraud, or risk to other customers, we may act immediately and notify you as soon as practicable.

After termination, your right to use the Service ends. Unless terminated for serious breach, fraud, security abuse, or unlawful activity, you may export available Customer Content for 30 days after termination. After the export window, we may delete Customer Content as described in the Privacy Policy and DPA.

Sections that by nature should survive will survive, including payment obligations, confidentiality, ownership, disclaimers, liability limits, indemnities, dispute terms, and general provisions.

20. Disclaimers

The Service is provided as is and as available. To the maximum extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and warranties arising from course of dealing or usage.

We do not warrant that the Service will be uninterrupted, error-free, secure, compatible with every browser or documentation system, or that visual comparisons, screenshot output, stable URLs, exports, or integrations will meet your requirements or detect every issue.

You are responsible for reviewing screenshots, diffs, approvals, published assets, and documentation before relying on them.

21. Limitation of liability

To the maximum extent allowed by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, lost data, business interruption, or replacement services, even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to these Terms is capped at the greater of: (a) fees paid or payable by you for the Service during the 12 months before the event giving rise to liability; or (b) US$100.

The cap does not apply to your payment obligations, your indemnification obligations, breach of confidentiality, misuse of the other party’s intellectual property, willful misconduct, fraud, or liability that cannot legally be limited.

22. Indemnification

You will defend, indemnify, and hold harmless The Plain Works Co., Ltd. and its officers, directors, employees, contractors, and agents from third-party claims, damages, losses, liabilities, and expenses arising from: (a) Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your published assets; (d) your integrations or capture environments; or (e) allegations that Customer Content infringes or violates a third party’s rights.

We will defend and indemnify you against third-party claims alleging that the Service, as provided by us and used according to these Terms, infringes a third party’s intellectual property rights. This obligation does not apply to claims arising from Customer Content, your instructions, your modifications, your integrations, open-source components, beta features, use after we told you to stop, or combinations with products or services not provided by us.

The indemnified party must promptly notify the indemnifying party, reasonably cooperate, and allow the indemnifying party to control the defense and settlement. A settlement may not impose non-monetary obligations or admissions on the indemnified party without its written consent.

23. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, excluding conflict-of-law rules.

Before filing a claim, each party will try to resolve the dispute through good-faith discussions for 30 days. If the dispute is not resolved, it will be finally resolved by arbitration at the Korean Commercial Arbitration Board (KCAB) in Seoul, Republic of Korea, in English, before one arbitrator, under the KCAB International Arbitration Rules. The award will be final and enforceable in any court with jurisdiction.

Either party may seek emergency injunctive or equitable relief in court to protect intellectual property, Confidential Information, security, or data.

If you are a consumer in a jurisdiction whose mandatory law gives you rights that cannot be waived, this section does not limit those mandatory rights.

24. General terms

Order of precedence. If documents conflict: signed order form or written addendum, then DPA for Customer Personal Data, then these Terms, then Privacy Policy, then Acceptable Use Policy, then pricing page, unless the document expressly says otherwise.

Changes. We may update these Terms. We will post the updated version and give at least 30 days’ notice of material changes by email or in-product notice, unless legal, security, or operational urgency requires faster action. Continued use after the effective date means you accept the updated Terms.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, financing, or sale of assets, provided the assignee assumes the relevant obligations.

Severability. If part of these Terms is unenforceable, the rest remains effective.

No waiver. Failure to enforce a provision is not a waiver.

Notices. Notices to us must be sent to support@reshot.dev, except privacy or DPA notices should be sent to privacy@reshot.dev. Notices to you may be sent to the account email, workspace owner email, or through the Service.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations.

Export and sanctions. You must not use the Service in violation of applicable export-control or sanctions laws.

Government customers. Government entities should contact us before using paid plans; additional terms may be required.

Language. English is the controlling language. Translations are for convenience only.

25. Contact

The Plain Works Co., Ltd. (주식회사 더플레인웍스) Cheonan, Chungcheongnam-do, Republic of Korea

General, billing, and product support: support@reshot.dev Privacy and DPA inquiries: privacy@reshot.dev Security reports: security@reshot.dev