Content Reporting and Takedown Policy

Effective: May 10, 2026

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Summary

Reshot may host or deliver customer-published screenshots and visual assets through stable URLs. If you believe a Reshot-hosted asset is unlawful, infringing, privacy-invasive, or violates our Acceptable Use Policy, report it to us. We may restrict, remove, disable, preserve, or restore content depending on the report, applicable law, and the customer’s response.

This policy is designed to support copyright, privacy, abuse, and illegal-content reporting, including notice-and-action style reporting where applicable.

1. Scope

This policy applies to screenshots, visual assets, metadata, public links, exports, embeds, or other content hosted or delivered through Reshot-controlled infrastructure.

It does not apply to content hosted entirely by a customer or third-party documentation platform outside Reshot’s control. If the content is hosted elsewhere, contact that host directly.

2. How to report content

Email support@reshot.dev with the subject line "Content report" and include:

1. the exact URL or location of the content;
2. a clear explanation of why you believe the content is unlawful, infringing, privacy-invasive, abusive, or violates our Acceptable Use Policy;
3. the legal basis or right involved, if applicable;
4. your name and contact information;
5. whether you are the affected person, rights holder, authorized representative, trusted flagger, authority, or another reporter;
6. supporting evidence or documentation; and
7. a statement that the information in your notice is accurate and submitted in good faith.

Incomplete reports may delay review.

3. Copyright reports

For copyright claims, include:

• identification of the copyrighted work;
• identification of the allegedly infringing content and its URL;
• your contact information;
• a statement that you have a good-faith belief that use of the material is not authorized by the rights holder, agent, or law;
• a statement that the information is accurate and that you are the rights holder or authorized to act for the rights holder; and
• your physical or electronic signature.

We may forward your notice to the relevant customer or account holder.

4. Privacy and confidential information reports

For privacy, confidentiality, or sensitive-data reports, include the URL and explain what personal data or confidential information is exposed and why you believe it should not be public.

Do not include additional sensitive data in the report unless necessary. If possible, describe the exposed information rather than copying it.

5. Illegal-content and abuse reports

For illegal content, malware, phishing, fraud, impersonation, sanctions, or safety issues, include the URL, a description of the harm, and any urgency. We may act quickly where the report indicates active abuse, security risk, or legal risk.

6. Review process

After receiving a report, we may:

• acknowledge receipt where required or appropriate;
• review the content and account context;
• request additional information;
• notify the customer or workspace owner where legally appropriate;
• temporarily restrict access while investigating;
• remove or disable access;
• reject the report;
• preserve evidence; or
• refer the matter to law enforcement, regulators, hosting providers, or affected third parties where appropriate.

We do not guarantee a specific outcome for every report.

7. Customer response and restoration

If we remove or restrict content, the affected customer may contact us to provide context, correct the issue, or request restoration. We may restore content if we determine the report was mistaken, legally insufficient, resolved, or no longer creates a violation.

We may decline restoration where content appears unlawful, infringing, privacy-invasive, harmful, or likely to expose us, customers, or third parties to legal or security risk.

8. EU Digital Services Act-style notices

Where the EU Digital Services Act or similar notice-and-action rules apply, notices should be submitted electronically and should be sufficiently precise and substantiated to allow us to identify and assess the reported content. We will provide notices, decisions, and redress information where required by applicable law.

9. Repeat violations

We may suspend or terminate accounts, workspaces, publishing features, integrations, or asset delivery for repeated or serious violations.

10. False or abusive reports

Do not submit knowingly false, misleading, abusive, or automated reports. False reports may result in rejection, account action, or legal consequences.

11. Contact

Content reports: support@reshot.dev Privacy reports: privacy@reshot.dev Security reports: security@reshot.dev