Refund Policy

Effective: May 10, 2026

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1. Scope

This Refund Policy applies to paid Reshot subscriptions purchased through Paddle or another approved billing method. It is incorporated into the Terms of Service.

2. Paddle handles payment transactions

Paddle acts as merchant of record for most Reshot purchases. Refunds, chargebacks, taxes, invoices, and payment disputes may be processed through Paddle under Paddle’s buyer terms. When requesting a refund, include your Paddle order reference or invoice number if available.

3. First-purchase buyer protection review

First self-serve paid purchases may be submitted for 14-day buyer protection review through Settings > Billing or by emailing support@reshot.dev.

Requests are not automatic refunds. We review the purchase record, activation state, support history, capture volume, published visual usage, and abuse signals before approving a refund or credit.

We may deny refunds that appear abusive, fraudulent, duplicative, or inconsistent with this policy, such as repeated refund cycling, high-volume usage followed by refund requests, or material post-renewal usage.

4. Non-refundable items

Except as required by law or expressly stated in an order form, we do not provide refunds for:

• partial billing periods after the 14-day first-purchase review window;
• unused capacity, storage, captures, seats, or plan limits;
• downgrades that take effect at the next renewal;
• failure to cancel before renewal;
• suspension or termination for serious breach, fraud, abuse, or unlawful activity; or
• third-party costs caused by customer-selected integrations or destinations.

5. Statutory rights

Nothing in this policy limits refund, withdrawal, cancellation, or consumer rights that cannot be waived under applicable law. Where applicable law gives you a stronger right, that law controls.

For EU/UK consumer purchases of digital services, statutory withdrawal rights may apply unless validly waived or excepted under applicable rules. Paddle may administer these rights as merchant of record.

6. Billing errors and failed activation

We will refund confirmed duplicate charges, billing errors, or failed activation where the Service was not made available and the issue cannot be reasonably corrected.

7. Material feature reduction or service wind-down

If we materially reduce a core paid feature during your current paid term and do not provide a reasonable replacement, you may cancel the affected subscription and request a prorated refund for the unused portion of the current prepaid term.

If we wind down the paid Service entirely, we will provide the notice described in the Terms and refund prepaid unused fees for the affected period.

8. How to request a refund

Email support@reshot.dev with:

• account email;
• workspace name;
• Paddle order reference or invoice number;
• plan and billing period; and
• reason for the request.

We may ask for additional information to verify the purchase.

9. Contact

Refund and billing questions: support@reshot.dev